WORKFLOW BLOG SERIES PART II: I Cannot Fix a Problem if I Do Not Know it Exists

This is a GHS three part collaborative blog series on the daily workflow of device clinics. Check back for Part 3 by CEO Yuri Sudhakar.

“I cannot fix a problem if I do not know it exists.” I have uttered this statement countless times. When I was first introduced to remote monitoring I laughed as I thought it was a dumb concept. Why would I want to try to take care of my patients from their home? Little did I know that 10 years later not only would I embrace remote monitoring but that that remote monitoring would be our Society’s recommended Standard of Care. As we experimented with process after process in the evolution of our remote monitoring care pathway, one thing became increasingly evident: The success of our RM program exists only because of the people who do the heavy lifting on my behalf. Just like the saying “A happy wife means a happy life,” I have come to realize that a happy employee means a happy work-life. It behooves us to listen to their needs and concerns, whether about remote monitoring or other aspects of our practice. Our employees are our front-line soldiers, helping them perform their jobs more thoughtfully and efficiently allows us to do our jobs more thoughtfully and efficiently. Talk to your staff about what is and what is not working well with your practice’s remote monitoring program. The daily experience of how much work goes into managing the care of your remotely monitored patients just may surprise you. Everything may be perfect, but if things are not perfect you cannot fix what you do not even know exists.

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[In case you missed it! Read Part I by Geneva’s Clinical Operations Advisor, Debra Halligan]