WORKFLOW BLOG SERIES PART I: Time to Speak Up – Silence Is Not Golden

This is a GHS three part collaborative blog series on the daily workflow of device clinics. Check back for Part 2 & Part 3 by CMO Manish Wadhwa & CEO Yuri Sudhakar.

Have you ever been discussing how difficult clinic workflow has become with your fellow employees, yet when your manager or directing physician enters the room, the conversation stops, and you simply say, “everything is fine.” But what you really mean is, “We are drowning in information. There are so many meaningless alerts, I’m afraid I’ll miss the real thing.” Why are we afraid to convey what’s really happening in our device clinics? Is it job security? Perhaps it is because our concerns aren’t truly understood. Do we feel it is an unwritten expectation to just deal with it?

I’m a fixer. I see inefficiencies and I do my best to fix them and to create workflows or work-arounds to ease the data flow. But even I’m beginning to feel overwhelmed by the constant stream of data that continues to grow everyday. At what point is workflow creation just simply another burden for the staff to learn?

Remote monitoring has been created to streamline patient care, to reduce hospitalizations, and provide better patient care. As Allied Health Professionals (AHPs) we care about these benefits to our patients but we also get bombarded by a deluge of unnecessary data “noise”. Something or someone is taking a beating and it is usually our workload but we remain muted about all this. Yes, Remote Monitoring has saved lives and decreased mortality and because of this, AHPs are quietly absorbing the burden, in the name of best practice.

AHPs are the silent majority who comb through and clean up all the junk and then present a beautiful end product for the physicians to read and sign. We need to share our frustrations with our doctors and managers. We need to partner with manufacturers to produce better information. We must share best practices with each other. Collectively, our ideas will bring change. Together, we can create streamlined solutions. It’s time to speak up and bring your value and ideas forward. Imagine the possibilities for patient care if we can reduce this data burden and unnecessary “noise”. Time to speak up!

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